You just got back from Zaxby’s, and there’s a survey invitation printed at the bottom of your receipt. MyZaxbysFeedback.com. Complete it, they say. Get a free Big Zax Snak, they say.
Here’s what’s actually going on — and how to do it properly so you actually get the reward.
What Is MyZaxbysFeedback
MyZaxbysFeedback.com is the official customer satisfaction survey portal for Zaxby’s. It’s also accessible through feedback.zaxbyslistens.com — both are legitimate entry points to the same survey program officially called the Zaxby’s Voice of the Guest survey.
Zaxby’s has been around since 1990, started in Georgia, and now runs over 900 locations across the US — mostly in the South. The brand is known for chicken fingers, wings, Zalads, and that signature Zax Sauce people genuinely get attached to. They use this survey to track how individual locations are actually performing — food quality, order accuracy, speed of service, cleanliness, staff behaviour.
When you fill it out honestly, it does go somewhere. Store managers see the results. Locations that consistently score low hear about it. A positive callout for a specific team member gets noted too. So it’s not just a box-ticking exercise on their end.
Your side of the deal — a validation code for a free item on your next visit. Usually the Big Zax Snak.
What You Need Before You Start
Three things. Your receipt, internet access, and about 5 to 10 minutes.
The receipt is non-negotiable. You’ll need the survey code printed on it, along with the date, time of visit, and the amount you spent. Without the receipt details, you can’t access the survey at all.
One important thing to check right away — the survey code on your receipt expires within 7 days of your purchase date. That’s a short window. Don’t leave the receipt sitting on your passenger seat for a week and then try to use it. Fill it out within a day or two while the visit is still fresh in your memory anyway.
- Your Zaxby’s receipt — survey code, date, time, and amount spent
- A device with internet access — phone, tablet, or laptop all work fine
- 5 to 10 minutes — it’s not long but don’t rush it
How to Complete the MyZaxbysFeedback Survey
Go to www.MyZaxbysFeedback.com on any browser. The site works on mobile — no app needed, just your phone’s browser.
Select your language first. The survey is available in both English and Spanish. Pick whichever you’re more comfortable with — the questions and reward process are the same in both.
You’ll then be asked to enter details from your receipt — the survey entry code, your time of visit using the dropdown menus, and the total amount you spent. Fill these in carefully. A typo in the survey code will throw an error even if everything else is correct.
Once that’s confirmed, the questions start. There are around 10 to 15 questions covering your full dining experience. They’re mostly multiple choice and rating scales — nothing complicated. Here’s what Zaxby’s typically asks about:
- Overall satisfaction with your visit
- Speed of service at the counter or drive-through
- Accuracy of your order
- Temperature and quality of the food
- Friendliness and helpfulness of staff
- Cleanliness of the restaurant
- Whether you’d visit again or recommend the location
Answer honestly. There’s usually an open comment box at the end where you can add specific feedback. You don’t have to use it, but if something stood out during your visit — good or bad — it’s worth writing a line.
Once you submit, a validation code will appear on screen. Write it down on your receipt immediately. Take a screenshot. Do whatever it takes to save it — the code is not emailed to you automatically, and if you close the page before saving it, it’s gone.
What You Get for Completing It
The standard reward for completing the MyZaxbysFeedback survey is a free Big Zax Snak on your next visit. The Big Zax Snak includes chicken Fingerz, Zax Sauce, Texas Toast, Crinkle Cut Fries, and a drink — it’s one of Zaxby’s signature combo meals.
The exact reward can vary depending on the current promotion running at your specific location. Whatever you’re getting will be printed on your receipt before you even start the survey, so you know what you’re working toward before you sit down to fill it out.
The reward almost always requires a purchase — meaning you need to buy something to redeem it. You can’t walk in, hand over the validation code, and walk out with a free meal and nothing else.
The validation code is typically valid for 30 days from the date you complete the survey. Write it on your receipt and keep it somewhere you’ll actually find it when you go back.
Who Can Participate in Zaxby’s Survey
The survey is open to customers who recently visited a participating Zaxby’s restaurant in the United States and received a receipt with a valid survey code. A few things to check before starting:
- Age: You must be at least 18 years old
- Residency: Must be a US resident or a legal permanent resident
- Receipt required: Must have a valid Zaxby’s receipt with a survey code
- Time limit: Survey must be completed within 7 days of purchase
- Language: Survey is available in English and Spanish only
The survey is not available for online or delivery-only orders unless specifically stated on your receipt. It’s designed for in-store visits — dine-in, counter orders, and drive-through purchases at participating locations.
Zaxby’s employees are not eligible to participate in the reward program.
MyZaxbysFeedback Not Working — What to Try
Site Won’t Load
Check your internet connection first. Then try a different browser or open an incognito window. If you’re on a work or school network, it may be blocking the site — switch to mobile data or a personal connection and try again. The site occasionally goes down briefly for maintenance — if that’s the case, waiting an hour and trying again usually sorts it.
Survey Code Comes Back as Invalid
Read the code off your receipt again carefully. Survey codes can include both letters and numbers — and on thermal receipt paper, certain characters look similar. The letter O and zero look identical. The letter I and the number 1 are easy to mix up. Re-enter slowly and deliberately before assuming the code is bad.
Also confirm you’re entering the other fields correctly — time of visit and amount spent are separate inputs. Getting the time wrong or leaving the amount blank will reject the entry even if the code itself is valid.
If the code is expired — it’s been more than 7 days since your purchase — there’s no way to recover it. The expiry is strict.
Survey Freezes or Crashes Midway
Go back to MyZaxbysFeedback.com and re-enter your receipt details. Most of the time the system lets you restart from the beginning. If it shows the code as already used but you never got a validation code, contact Zaxby’s customer support directly at 1-866-892-9297. Keep the receipt — they’ll need the details.
Validation Code Not Accepted at the Store
Make sure you’re writing the code clearly and presenting it before the cashier rings up your order — not after. Also confirm the code hasn’t expired. If the cashier can’t process it, ask for a manager. If it still doesn’t work, call Zaxby’s customer support with your receipt.
Tips Before You Start
Do it within a day or two. Seven days sounds like plenty but it goes fast. Filling it out while the visit is still fresh also means your answers are more accurate and useful.
Save the validation code properly. Screenshot the final page before closing it. Write it on the receipt. Put a reminder in your phone for when you’ll next visit Zaxby’s. Don’t rely on memory — you will forget the exact code.
Use the comment box. If a staff member was genuinely helpful or an order came out perfectly, say so. Specific positive feedback gets passed back to store managers. If something went wrong, mention that too — it’s more useful than leaving it blank.
Check what the reward is before starting. It’s printed on your receipt. If the current promotion is something you wouldn’t use, you can decide whether the 5 minutes is worth it for you.
Don’t confuse it with the Zaxby’s Rewardz app. The survey and the loyalty rewards program are two separate things. The Rewardz app earns you points on every purchase. The survey gives you a one-time validation code per receipt. Both are worth using if you eat at Zaxby’s regularly.
FAQ’s
What is MyZaxbysFeedback.com?
It’s the official customer feedback survey portal for Zaxby’s, also known as the Zaxby’s Voice of the Guest survey. After visiting any participating Zaxby’s location, you can use the code on your receipt to complete a short survey and receive a validation code for a free item on your next visit — usually a free Big Zax Snak.
How do I take the MyZaxbysFeedback survey?
Go to www.MyZaxbysFeedback.com, select your language, enter the survey code, time of visit, and amount spent from your receipt, then answer the questions about your experience. At the end, write down the validation code that appears on screen and bring it to your next Zaxby’s visit to redeem your reward.
What do I need to take the survey?
A recent Zaxby’s receipt with a valid survey code, a device with internet access, and about 5 to 10 minutes. The survey code must be used within 7 days of your purchase date — after that it expires and cannot be recovered.
What is the reward for completing the MyZaxbysFeedback survey?
The standard reward is a free Big Zax Snak with any purchase on your next visit. The Big Zax Snak includes chicken Fingerz, Zax Sauce, Texas Toast, Crinkle Cut Fries, and a drink. The exact reward varies by location and promotion — check your receipt for what’s currently being offered at your store.
How long do I have to complete the survey?
7 days from your purchase date. After that the survey code expires and there’s no way to extend or recover it. Fill it out as soon as possible — ideally the same day or the next day.
How long is the validation code valid?
The validation code you receive after completing the survey is typically valid for 30 days. Write it on your receipt or take a screenshot — it is not emailed to you automatically, so if you close the page without saving it, it’s gone.
Who is eligible for the MyZaxbysFeedback survey?
US residents or legal permanent residents who are at least 18 years old, have a valid receipt from a participating Zaxby’s location, and complete the survey within 7 days of purchase. The survey is available in English and Spanish. Zaxby’s employees are not eligible for the reward.
Can I take the survey on my phone?
Yes. The survey works on any mobile browser at MyZaxbysFeedback.com. There’s no dedicated app required — just open the website on your phone while connected to WiFi or mobile data and complete it the same way you would on a laptop.
What if my survey code is not working?
Check for typos first — O vs 0 and I vs 1 are common mistakes on printed receipts. Make sure you’re also entering the time of visit and amount spent correctly in the separate fields. If the code is expired, nothing can be done. If everything looks correct and it still fails, contact Zaxby’s customer support at 1-866-892-9297.
Is MyZaxbysFeedback available in Spanish?
Yes. You can select Spanish at the start of the survey on MyZaxbysFeedback.com. All questions and the full submission process are available in both English and Spanish.
Is MyZaxbysFeedback the same as Zaxby’s Rewardz?
No. MyZaxbysFeedback is a one-time survey per receipt that gives you a single validation code for a free item. Zaxby’s Rewardz is the ongoing loyalty program where you earn points on every purchase through the Zaxby’s app. They’re separate programs but both worth using if you’re a regular Zaxby’s customer.